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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31123
Experience:  Printer and scanner problem resolver for over 15 years
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Printer will not print past page one, will not print page

Customer Question

printer will not print past page one, will not print page 2,etc.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you on a windows or mac computer? And which version?

Please let me know.

Customer: replied 1 year ago.
I am on windows and it is vista.Jack
Expert:  Richard replied 1 year ago.

Thanks Jack

Can you please click start and type in

services.msc

Press enter

Locate in the list print spooler

Click it and click Stop

Then click it and click start.

Then try to print and tell me if it now prints correctly please.

Customer: replied 1 year ago.
I did as you suggested and it only printed page 1 and stopped.Jack
Expert:  Richard replied 1 year ago.

Is it connected to the computer via wireless or via the USB cable?

Customer: replied 1 year ago.
USB cable
Expert:  Richard replied 1 year ago.

Thanks

Connect the cable to a different USB port on the computer and then try to print.

Tell me if it then prints correctly please.

Customer: replied 1 year ago.
Still not working.........Jack
Expert:  Richard replied 1 year ago.

ok, disconnect it from the computer.

Then go to Start, Devices and Printers

Right click on the printer and select remove

Then restart the computer

Then install the printer like you did when you first received it and tell me if it now prints correctly please

Customer: replied 1 year ago.
Will do but do not have the time to do it now..........will try later. ThanksJack
Expert:  Richard replied 1 year ago.

Thanks Jack

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you