Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What happens when you put the new cartridges into it?
Are they genuine Epson non-refilled or compatible ink cartridges?
Do the old cartridges give the same error? Have you tried cleaning the printer yet?
Your payment for the phone call is not clearing so we will need to continue here. If/when it clears I will call you. Until then, Do the old cartridges give the same error? Have you tried cleaning the printer yet?
OK you can take all the time you need to get back to me. When you can you need to reply here please.