Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your canon printer.
what is the operating system on the computer on which you are trying to install the printer.
you are trying to install the printer on usb or wireless.
how old is the printer?
have you tried to install it on usb if not wireless supporting.
There is an optional Remote Connect Service - Quick Resolution
NO FEE if NO RESOLUTION
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
you have posted the question with us and i am trying to solve it and give you options to opt for additional service however if you do not want to contine with additional offer that is absolutely fine. We can still continue this chat and i will give you steps to follow and make the printer work on wifi. Let me know when you are ready.
we have to make sure that we are connecting the usb cable to the printer and the computer is compatible with the printer.
unplug and replug the usb cable fromt the printer end and the computer end too.
Windows must detect the printer as soon as you connect the printer to the computer if not then unplug the usb from the computer side and try to connect it to another usb port on the comuter.
Printer has only 1 usb port however comuter has many ports so you have to check all the ports one by one on which the printer gets detected.