We're all independent techs here, Craig, and users of the site, just like you. This is first and foremost a chat based support service. Interaction via type/text is inherent to the process, though I did provide an option for a more personal call, at your request.
I did not yet provide an answer, this is intended to be an ongoing conversation, and required your input with some additional details pertinent to the situation.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services.
I replied as soon as I came online for the day. I suspect you did not get a more prompt answer from anyone else due to the impolite nature of your comments. In light of both those prior and recent comments, I would no longer be willing to work with you either, and will opt out of the question.
You may seek a refund yourself quite easily through the help page.
Best of luck to you.