Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well.
Is the small black ink missing entirely, or just empty?
Are you using genuine canon inks, or generic/refilled cartridges?
We're all independent techs here, Craig, and users of the site, just like you. This is first and foremost a chat based support service. Interaction via type/text is inherent to the process, though I did provide an option for a more personal call, at your request.
I did not yet provide an answer, this is intended to be an ongoing conversation, and required your input with some additional details pertinent to the situation.
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services.
I replied as soon as I came online for the day. I suspect you did not get a more prompt answer from anyone else due to the impolite nature of your comments. In light of both those prior and recent comments, I would no longer be willing to work with you either, and will opt out of the question.
You may seek a refund yourself quite easily through the help page.
Best of luck to you.