Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using genuine canon inks, or generic/refilled ones?
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Thank you for confirming.
Unfortunately, the persistence of the error at this point means that the printhead is bad.
The head is a wear item that does fail with age/use, especially if in a high volume environment.
If you've had the printer less than a year then canon would replace it for you under warranty.Once beyond the warranty, it simply isn't worth fixing - if you've reached the point that you've burned up a head, then other wear components such as the feed rollers and purge/absorber system will be at the end of their life as well. A new head is about $110, which isn't worth it when you can buy a brand new printer with a fresh warranty for $150 or less.
I can recommend some better quality replacement models for you if needed, provide contact info for canon warranty support. or help with finding parts, whatever you prefer.
Best regards, ***** ***** for the news,