Hi, I will be glad to help with the issue.
To fix the problem, unplug the printer power cable for 10 minutes. Open any covers and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.Open each cover front, top, and back of the printer and look for pieces of paper in the rollers. Move the rollers with your fingers to clean and move any loose paper out as well. If that still does not work, then your printer will need to be serviced.
Let me know if you have any other questions or need additional help.
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