I'm sorry about the issue. Is the printer error on the printer's screen? Or on the computer's screen?
Are you still able to make a copy from the printer's glass (not print from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Thank you. Please turn off printer, disconnect USB cable and power cord from printer for a couple of minutes, then reconnect only the power cord, then turn on, then let me know if it still shows Printer error not. Thank you.
Does it let you make a copy from the printer's glass or not? (Don't print from the computer)? Thank you.
I'm sorry; it could be a hardware issue with the printer; I'm out of ideas, but let me open this issue to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What is the exact and entire error the machine gives you including any numbers?