I'm sorry about the issue. Does it have windows xp, vista, or 7 or 8 or 10?
Are you currently able to use the computer or not? If yes, is there any issue with it?
What software do you need?
Do you mean reset the computer to original factory defaults, like brand-new?
Please reply at the box below. Thank you.
Were you able to reload Windows 7 disc? Thank you.
I'm sorry; I don't worry, we guarantee our service. I do live online support. Let me open this issue to other experts who can call you. Please do not wait; you will get an email when there is a response. Thank you.
If you need help now, I can help you here. Can you connect the Ethernet/network cable from the computer to the modem/router device, then does internet work or not? Thank you.
I'm sorry, I do live online support. Is the Internet working now? If yes, I can connect remotely to the computer and fix. Please let me know. Thank you.
Do you have another working windows or mac computer? Thank you.
Is it windows xp, vista, or 7 or 8 or 10 or mac computer?
Do you have a USB drive?
I mean, a USB external hard drive or a USB flash drive. Do you have it? Thank you.
On the problematic computer computer, can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit? Thank you.
On the working computer, please go to the Hp website below
, then click on Drivers - Original
, then download and save the item Original Broadcom Wireless Network Controller Driver
, then transfer it to problematic computer with the USB drive
, then install it and check internet
; if it does not work, try item Original Realtek Network Controller Driver
Please let me know. Thank you.
If you have trouble downloading / saving / transfer to USB drive, I can connect remotely to your computer, and download it for you. Please let me know. Thank you.