Hi, I will be glad to help with the issue.
The problem is with the roller trying to grab the paper and needs to be cleaned.
Remove the paper tray and look under the printer for rollers that pull the paper from the tray when it is inserted.
Clean the rollers with a damp paper towel with water or Windex.
Then re-insert the paper tray and try to print.
Let me know how it goes. Thank you for using our service.
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