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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a Cannon printer (PIXMA MX922) and I keep getting the

Customer Question

I have a Cannon printer (PIXMA MX922) and I keep getting the error message that there is a paper jam. I have looked at the paper cassette, rear tray and side tray and I can't find any paper jammed anywhere. Can you help me?
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi, I will be glad to help with the issue.

Expert:  WesPCDr replied 1 year ago.

The problem is with the roller trying to grab the paper and needs to be cleaned.

Remove the paper tray and look under the printer for rollers that pull the paper from the tray when it is inserted.

Clean the rollers with a damp paper towel with water or Windex.

Expert:  WesPCDr replied 1 year ago.

Then re-insert the paper tray and try to print.

Let me know how it goes. Thank you for using our service.

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