I'm sorry about the issue. Was it working previously? Or is this a new printer or new computer, etc.?
Are you able to scan from the computer (not from the printer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,