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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PRINTER MMF3500 I NEED HELP WITH SCANNING SOME RECEIPTS,

Customer Question

PRINTER MMF3500
I NEED HELP WITH SCANNING SOME RECEIPTS, THEN ATTACHING TO AN EMAILGMAIL CLICKED ON THE START MENUE THEN SELECTED"ALL PROGRAMS" BUT NOT FIND WHERE TO GO AFTER THAT
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
NEVER KNEW HOW TO USE NEW SCANNER. HAVE WINDWE 7 YES ON SUPPORT
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=cbe75665-e094-46a5-842f-dc0aeee7390a

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

1. Click on the website below in order to connect remotely with me:

http://tinyurl.com/qaf482o

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Customer: replied 1 year ago.
COULSD NOT CLICK ON WEBSITE
IT DID NOI RESPOND
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry. We can schedule a time when you are available. Please reply at the box below. Thank you.