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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31124
Experience:  Printer and scanner problem resolver for over 15 years
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Changed the ink on on my EPSON WF-2630 and I can make a copy

Customer Question

changed the ink on on my EPSON WF-2630 and I can make a copy but cannot get my work out on ACTIVTRAK to print. I continue to get a system pause. I have turned it off and restarted it but still won't print. the error in the print box says paused and I get a yellow symbol that looks like a worm. tsk
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you printing from a windows or Mac computer? And does it print from other programs ok? Or no programs will print to it?

Customer: replied 1 year ago.
It's an iMac computer and I can get printer to copy (all in one printer) but if send something to the printer fm the computer I get something that looks like a yellow worm fm the printer telling me I need to resume printing. Thanks and apologize for the delay in getting back to you
Expert:  Richard replied 1 year ago.

Thanks

Is the printer connected to the computer via a USB cable or wireless?

Customer: replied 1 year ago.
WIRELESS
Expert:  Richard replied 1 year ago.

Thanks,

Can you remove the power to your wireless router, the iMac and the printer and wait 10 minutes.

Then connect the power to the wireless router and wait 5 minutes.

Connect the power to your printer and wait 5 minutes.

Then power on the iMac and tell me if it now can print please.

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