Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Please print a blank page and let me know if it jams.
That is not a good sign, where did it jam? How old is the printer? Does the blank page feel warm?
No to which question I assume the last one? I need an answer to all 3 please.
I apologize but I need to opt out and open this to all experts.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I would like to ask several questions:
- is the printer under, or over, 1 year since its date of purchase? this could be quite important.
- what paper are you using in the printer?
So, did the paper currently in-use for printing, print OK in this printer originally ?
And, are you printing duplex or two-sided, or just ordinary one-sided printing ? have you been printing duplex or two-sided, recently before the problem first happened ?
I advise that, though it may not improve matters, it would be right to try a roller cleaning, in at least the areas of where paper stops in the printer. (It sounds as if it were at least two places.) Proceed as follows:
If the problem might possibly be owing to aging roller surfaces (for paper is fed into faxes and printers with rubber or plastic cylindrical rollers, that propel the sheet into or through the machine)... then you might need to clean the rollers in the problem area where feeding is not happening.
Remove all paper from the machine, unplug it, and open it so as to have access to the rollers in the problem area where feeding is not being done properly.
Take a clean high-quality lint-free rag cloth, moisten it with rubbing alcohol, and rub the rollers firmly all over their paper-contacting surfaces, three times over.
(If the rollers are hard to reach, there is another way to clean them... let me know if that is the case, and I will detail how to do the cleaning.)
Allow 5+ minutes for drying-off, then reload the paper, close up the machine where you opened it up, and then try again.
I'm sorry - if you have already done so in the manner I specified, then my advice to do so is superfluous.
Your printer is out of warranty. It does not handle the proper type of paper well, and is not suffering from dirty aged feed rollers. (That is unlikely in this case, since the printer is not extensively used nor old.)
It may require repair, unfortunately. But one more thing to ask about is: how many sheets of paper are in the paper tray? roughly. If over 25 pages, try less than 25 pages, in case that has any effect. (It does, in a very few cases.)
Also riffle the paper to make sure it is not sticky.
Since I have no source of that special information to offer, I apologize and Opt Out of this case, opening it to other Experts in this category.
I agree, that's fine.
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I would suspect that there is something stuck in the printer.
I know, not a brilliant analysis but it may still be correct.
Its not that old, the rollers should not have worn out. there isnt really anything else it could be.
Take a bright flashlight and check the paper path very carefully. turn it upside down and shake it
check the input tray and make sure that the paper is in it correctly and it clicks in to the proper position.
Yes they are simple obvious things. But there is no reason for this to be a complicated solution. Its a simple error. see where it is jamming and look at what might be stopping it at that point.