I'm sorry about the issue. Are you scanning from the printer's scan button or from the IJ Utility program on the computer?
If you save the scanned file to both a PDF file and an image (JPG) file, can you email either of those two files fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
In the IJ Scan Utility program on the computer, can you go to Settings, then check each scan option you want, then go to the Data Format Settings, then check the setting there?
Please reply at the box below. Thank you,
I do live online support. If needed, I can connect remotely to your computer and troubleshoot the issue directly on your computer together with you.
- Do the recipients say the attached images are bad?
- Do you go to the email, then create an a new email message (or reply to one), and use the attachment option / paperclip there for attaching files?
- Open Finder, then open Applications, then open Image Capture application, then use it to scan, then can you email it fine?
- When you open the IJ Scan Utility application, there is the Settings option; please see the websites below:
; if needed, try the ScanGear, and use the Advanced mode, it gives you the option to increase the resolution (quality):
Please reply at the box below. Thank you.