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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Brother MFC-J415w. It will not print over the

Customer Question

I have a Brother MFC-J415w. It will not print over the wireless or when connected to a USB port. It was okay one day and not so the next. I have tried all the usual trouble shooters.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Windows 7
Expert:  Viet - Printer Tech replied 1 year ago.

Is there any error or message when printing?

Are you still able to make a copy from the printer's glass (not print from the computer)?

Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No error or message. What is printer glass? Don't want to connect remotely
Expert:  Viet - Printer Tech replied 1 year ago.

Put a document or photo faced down on the printer's glass, then use the Copy option / button on the printer, then does it make a copy? Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Remote support is a lot quicker and easier for you as I will do all the troubleshooting steps for you and this issue may require a lot of steps. Otherwise, I will provide written instructions.

Please let me know your option. Thank you.

Customer: replied 1 year ago.
It copies and it also did a test print
Expert:  Viet - Printer Tech replied 1 year ago.

Disconnect the printer USB cable from both printer and computer

, make sure printer is powered on

, then go to click on Start -> Devices and Printers

, then right-click on the Brother item there and remove it for now; make sure all Brother item(s) are removed there

, then click on option Add a printer at the top

, then click on the network/wireless... option, then if it detects your wireless printer, then add it

, then check printing.

Please let me know. Thank you.