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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9975
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have J245 all it's doing is humming I can't get it to fax

Customer Question

I have J245 all it's doing is humming I can't get it to fax
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Turn Off the machine. Unplug it from the power. With it unplugged from the power, turn it On or hit the Power button.

Then leave it (turned On but with no power supplied to it) for 2+ hours, to rest-reset.

Then turn it Off, or hit the Power button again.

Then plug it in to the power again, unplug it from the phone line if it isn't already, and turn it On, observing how it initializes, and noting what messages it shows.

This may cure the problem - or not, depending upon the cause of the problem. In any case, let me know how it goes, please. Thanks.