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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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My Cannon MG5320 has stopped printing, when a print job is

Customer Question

My Cannon MG5320 has stopped printing, when a print job is sent the printer acts as if it is going to print, paper is fed, the printer heads move back and forth, but nothing is actually printed. The ink is full and I have run several cleaning cycles. Any hints on next step?
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hello, I am glad to help.

Expert:  WesPCDr replied 1 year ago.

Since the cleaning cycles did not work, it means the print head is clogged beyond normal cleaning and will need to be replaced.

You can order a replacement print head from the following link: http://www.usa.canon.com/cusa/professional/standard_display/support_pro/pro_service-parts

Instructions on how to replace it will come with the new printer.

Check if your printer is under warranty first.

Expert:  WesPCDr replied 1 year ago.

I hope my answer was satisfactory. Did you have any further questions?

Expert:  WesPCDr replied 1 year ago.

Let me know I will be glad to help.

Customer: replied 1 year ago.
I purchased and installed a new print head but my printer is still not working.