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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 35417
Experience:  Printer and scanner problem resolver for over 15 years
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My canon mf8380 will not wake up. I must restart each time

Customer Question

my canon mf8380 will not wake up. I must restart each time
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power to the printer and let it sit for 10 minutes (so unplug it from the power supply)

Then connect it, turn it on and then let it go to sleep and tell me if it then starts please.

Customer: replied 1 year ago.
This did not work.
Expert:  Richard replied 1 year ago.

Can you tell me please the make and model of your wifi router?

Customer: replied 1 year ago.
It is an Arris 1672G with a built-in battery
Expert:  Richard replied 1 year ago.

thanks

In your web browser go to http://192.168.0.1 which is the interface for the router

the default username is ***** ***** the password ***** *****

Once signed in, locate the routers bandwith setting and change it from Auto to 20

Save this, and once done, test and tell me if the printer now works correctly please.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.