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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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On my laser printer HL-2170W the red error light stays on

Customer Question

On my laser printer HL-2170W the red error light stays on even though I can print the printer settings sheet. What could be wrong?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Is only the Error light showing red? Please see at the website below:

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Are you currently able to print or not?

Is the printer connected to the computer with a USB cable? Or is it wireless?

If you turn off the printer, then disconnect the power cord from the printer for about 5 minutes, then re-connect, then turn on, then wait a bit, then can you print?

Please reply at the box below. Thank you.