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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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On my laser printer HL-2170W the red error light stays on

Customer Question

On my laser printer HL-2170W the red error light stays on even though I can print the printer settings sheet. What could be wrong?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is only the Error light showing red? Please see at the website below:

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hl2170w_all&ftype3=1968&faqid=faq00000170_017

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Are you currently able to print or not?

Is the printer connected to the computer with a USB cable? Or is it wireless?

If you turn off the printer, then disconnect the power cord from the printer for about 5 minutes, then re-connect, then turn on, then wait a bit, then can you print?

Please reply at the box below. Thank you.