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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My brand new brother mfcl2700dw will not print from the

Customer Question

My brand new brother mfcl2700dw will not print from the application I am using. It receives the information then sends out a blank page. It prints fine from internet and other websites. The programmer said it was a character recognition problem, but my last Brother printer worked just fine.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

From which application are you printing when you experience this problem?

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
I am using a specialized appliance program called Empire 214. Other names associated with this are Cache and CTerm
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Expert:  Jason Jones replied 1 year ago.

Do you still need help with this?

Customer: replied 1 year ago.
No thank you.
Expert:  Jason Jones replied 1 year ago.

Thank you

Expert:  Jason Jones replied 1 year ago.

.