Hi there and welcome
When you tried to scan the document, what was the issue that you encountered?
ok, to use it you run the program you installed with the printer called Canon Scan.
This allows you to scan and save the file to your computer so that you can email it.
Go to the list of all your programs and locate it, then preform the scan via this program.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
I made the request, please accept it.
click accept on the offer so I can connect to your computer and show you how to do this please.