I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
- For Windows computer: Open Control Panel, then open Hardware and Devices / Hardware and Sound (or open Control Panel, then open Printers...)
, then right-click on your Epson printer, then click on Printing preferences
, then click on the Maintenance tab at the top
, then click on the option Ink Cartridge Replacement
, then follow the instructions there for how to replace ink cartridge.
- For Mac computer: Click on the Apple logo / menu at the upper left corner, then click System Preferences, then open Print & Scan (or Print & Fax.)
, then click on your Epson printer
, then click Options & Supplies, Utility, and then click Open Printer Utility
When you are available, please reply at the box below to continue troubleshooting. Thank you.