Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
If you try to make a copy from the printer itself, does it work? Let's say you want to copy your driver's license for example...Also, have you had any paper jam recently? Or changed the ink cartridges and then the issue started?
And what's your OS? (go to whatsmyos.com to find out)
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. It looks like John has not replied in a while so I am going to take over. Is this error showing on the printer or the computer?
Can you tell me exactly what the computer message says? Have you tried cleaning the machine yet?
Have you tried cleaning them manually with canned air duster or a compressor yet? The built in cleaning sometimes is not enough.
That is not good. How old is the machine? Did you get an extended warranty?
Darn, the factory warranty only lasts a year. I assume you already checked for jams around the carriage? (A jam behind it can cause this error blocking the rollers) Unfortunately from everything you are telling me to fix this the feed assembly would need to be replaced. Without a warranty this can be expensive.
Not if the jam is tiny which is why I suggested a flashlight before. Tiny jams can be very hard to see.