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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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My printer says that I have a paper jamb in the rear of the

Customer Question

My printer says that I have a paper jamb in the rear of the printer. I can't see anything and don't know how to get into the rear of the printer. I apparently did not download the owners manual when I got it so need some help.
It is a Pixma MG5420.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hello, I am glad to help.

Expert:  WesPCDr replied 1 year ago.

On the back of the printer, you will see two buttons you can squeeze together to open the rear of the printer.

Expert:  WesPCDr replied 1 year ago.

Press these together to remove the back cover.

Follow the video to show you how in this link: http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/1313.html

It's for a different model printer, but yours has the same button.