I am the person that will be helping you today.
I understand that the computer is not recognizing the video memory card. Has it ever worked on this computer in the past or is this a new setup?
I will be standing by.
It looks like you created multiple duplicate questions on the site. You will only be charged for this one. The remote session is an extra fee because it takes more of my time. How do you wish to continue?
I don't have access to the emails you send the website. I only see what is listed on this computer. I am sorry for the confusion. I will send up the refund. Thank you.