Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please check if you have MP Navigator installed on your computer.
If not, please try scanning using the instructions in the link below.
Windows : https://support.usa.canon.com/kb/index?page=content&id=ART162113&actp=search&viewlocale=en_US&searchid=1446923609966
Mac OS X : https://support.usa.canon.com/kb/index?page=content&id=ART162114&actp=search&viewlocale=en_US&searchid=1446923609966
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Before that, please try the instructions in the link I have given. If you are not able to do that, please let me know the operating system (E.g. Windows 7, Mac OS X 10.7), so that I can assist you better.Thank you.S H E F I N