Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
How is it connected to the computer? Does the computer show an error message when this happens? When you see the error light what do the other lights do and does the error blink?
You can take all the time you need to get back to me. What about the other lights on the machine? The error light blinking already rules out any possible software issue. There should be 4 lights, are any of the others on?
Please follow all the steps here even if you have before:
Then press and hold the Go button for 30 seconds. Next if the same thing happens try these steps:
Let me know the results when you can.