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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15730
Experience:  HNC Computing; Large format and multifunction printer expert
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Xerox6505 work centre printer my printer said replace yellow

Customer Question

xerox6505 work centre printer my printer said replace yellow toner, so I did. Now it is telling me "insert yellow toner" but it is already inserted. I even put the old one back in and it still says "insert yellow toner". Is there a sensor that needs cleaning?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
It is now saying "ycrum error 093350, restart printer" when I restart it the same error appears
Customer: replied 1 year ago.
Ok we are back to insert yellow toner cartridge.
Expert:  Electronics Pete replied 1 year ago.

Hi there,

Are you using genuine Xerox replacement toners?

If not, then the machine may not recognize it.

If you are using Xerox replacement toners, then check that the small sensor inside the machine is clean - you can use compressed air to help blow off any debris or dust that may have built up on it.

If that doesn't help, try fitting another new toner cartridge.

Pete.