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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother BUSINESS SMART pro series printer is printing

Customer Question

My Brother BUSINESS SMART pro series printer is printing with strange colors and black and white that look like negatives. What went wrong? I put in new cartridges but that didn't help.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the printer (what you sent is a cartridge number)?
If you make a photocopy, direct from the glass (test both black and color modes) how do those come out?