Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Try using a different USB port, if there is a choice of USB ports on your Surface.
Double-check by using the printer with the Toshiba again.
How many USB ports does your Surface have? are all of them blue-centered, or any of them black-centered? if some but not all are blue-centered or blue-marked, then try a black-centered or non-blue USB port. (Blue is sometimes used to signify USB 3.)
Does your Toshiba laptop have USB 3 ports? let me know the maker and model # ***** that I can look that up for you, if you aren't sure.