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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I had my desk top dell computer serviced.now my canon pixma

Customer Question

I had my desk top dell computer serviced.now my canon pixma mg3520 3 in 1 printer will print but will not scan.how do I reset it so it will scan again?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer?

Customer: replied 1 year ago.
dell windows home premium 620 I think
Expert:  Freddy M. replied 1 year ago.

Which version of windows? If you are not sure open any folder. On the left side you will see either computer or this pc. Right click on that and click on properties. The window that opens will say which you have.

Expert:  Freddy M. replied 1 year ago.

I don't do calls I am opting out good luck.

Customer: replied 1 year ago.
Okay thank you so much
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. What seems to be the issue. (As I read your above statements.)