Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer?
Which version of windows? If you are not sure open any folder. On the left side you will see either computer or this pc. Right click on that and click on properties. The window that opens will say which you have.
I don't do calls I am opting out good luck.
Hello and thank you for choosing JA for your support needs. What seems to be the issue. (As I read your above statements.)