Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what is the make and model of the printer.
Thanks for the Epson model number let me know hows the printer connected to the computer, usb or wifi.
let me know the operating system.
phone call will be an additional $20 charge.
i would suggest you to opt for a remote access that would make me work directly on your computer and will be able to fix the printer problem and check the setting for the fault.
Remote access is $50 but i can offer you in $20 as the phone call service rate.
no problem dont worry about the additional charge i will no charge you for additional remote support.
Click here to remote access
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you have already paid $32 and that will be the total charge.
i am sorry i didnt get that. do you want me to help you fix the printer.
All right not a problem. Have a good day.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I have to disagree with the prior expert, there is no need or benefit to a remote session in this situation, it is an internal printer issue.
I can help you to resolve this if you'd like, and you won't owe anything beyond what you agreed to initially. While I'm happy to speak by phone if you prefer, it is not required nor is a remote session. Let me know if you'd like to proceed.