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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer sounds like it is printing but spits out blank

Customer Question

printer sounds like it is printing but spits out blank papaer
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the make and model of the printer.

Customer: replied 1 year ago.
Xp-310
Expert:  Michelle replied 1 year ago.

Thanks for the Epson model number let me know hows the printer connected to the computer, usb or wifi.

let me know the operating system.

Customer: replied 1 year ago.
USB/ I did the trouble shooting route with my computer but it couldn't help and said it is a printer problem
Customer: replied 1 year ago.
if I do the phone call what would be my total charge?
Expert:  Michelle replied 1 year ago.

phone call will be an additional $20 charge.

Customer: replied 1 year ago.
I know that, but I am confused as to the original charge
Expert:  Michelle replied 1 year ago.

i would suggest you to opt for a remote access that would make me work directly on your computer and will be able to fix the printer problem and check the setting for the fault.

Remote access is $50 but i can offer you in $20 as the phone call service rate.

Customer: replied 1 year ago.
I can't afford all of these charges.
Expert:  Michelle replied 1 year ago.

no problem dont worry about the additional charge i will no charge you for additional remote support.

Expert:  Michelle replied 1 year ago.

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Customer: replied 1 year ago.
what is the total you'd be charging me tonight ?
Expert:  Michelle replied 1 year ago.

you have already paid $32 and that will be the total charge.

Customer: replied 1 year ago.
We are just going to forget about it
Expert:  Michelle replied 1 year ago.

i am sorry i didnt get that. do you want me to help you fix the printer.

Customer: replied 1 year ago.
No.
Expert:  Michelle replied 1 year ago.

All right not a problem. Have a good day.

Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I have to disagree with the prior expert, there is no need or benefit to a remote session in this situation, it is an internal printer issue.

I can help you to resolve this if you'd like, and you won't owe anything beyond what you agreed to initially. While I'm happy to speak by phone if you prefer, it is not required nor is a remote session. Let me know if you'd like to proceed.