Can you tell me, what you have tried so far to solve the problem ?
Did you replaced the cartridges ?
Thanks for the information. Unfortunately, it indicates towards defective printhead. Please try steps below and if the problem persist after that, then the last solution will be replacing the printhead.
Remove all the cartridges from the printer.
Take a cotton swab dampened in distiled water and clean the gold contacts on the cartridges and inside the printhead.
Reseat the cartridges and check the result.
Please let me know, if you need any further information otherwise please remember to give positive rating below, as that is the only way I am compensated for my time and effort.