Hello and thank you for choosing JA for your support needs. Sorry for the issue, I am here to assist in this issues resolution.
Please follow the instructions below:
This is the solution as per Canon. Please Chime in and let me know of your results
Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive. Click here for additional information.
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Click here for additional information. Perform necessary operations before connecting your device referring to its instruction manual.If the error is still not resolved, check if you can print another photograph.
Remove the CARD and restart the PC and the Printer. Then lat me know of your results..
Did you remove the card from the Printer?
Please try the steps below on the Printer:
turn off the printer.
then unplug from the power supply for 15 minutes as well as removing any USB cable if applicable.Press and hold the resume button and click and hold the power button.While continuing to hold the power button, release the resume button.Still holding the power button, click the resume button 2 more times.Release both buttons.Click the resume button 4 more times.Turn the power off then on.
It should be on the right side or is that with in the Menu. If not let me know..
OK.. Please unplug the printer from its power cord and from the PC. Leave it powered off for 45 Minutes. Then reconnect and attempt to print...
OK, so there is no memory card plugged into the Printer? Also, please reboot and remove all USB devices from your PC while the PC is OFF. Then when you boot up again, only connect the Printer and let me know what happens....
Ok, where is the closest Major City nearest you?
You are in the US?
OK, please take your Printer to a Staples. They are able to fix the error that keeps occurring. Reset did not work as it should have. If they can resolve the issue, it will take less then an hour for them to fix it.
Sorry that I could not do more.
You are most welcome.