Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does it try to print but just outputs a blank page?
George, your reply just came through. It takes a few minutes for me to get any response, and when you send multiple replies rather than giving me a moment to reply, they all get lost in the queue and it delays the process even further.
Your reply make no sense in response to the questions that I asked.Please specifically try to make a photocopy, directly from the glass (in both black only and color modes)
Note: this is not an instant process or a magic fix, we need to have a back and forth conversation to properly diagnose the problem and ultimately resolve it.