How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MikeMacMedic Your Own Question

MikeMacMedic
MikeMacMedic, Technician
Category: Printers
Satisfied Customers: 8844
Experience:  Many years experience with printers and troubleshooting printing and color issues
25267123
Type Your Printers Question Here...
MikeMacMedic is online now
A new question is answered every 9 seconds

I have just upgraded my Mac computer to El Capitan 10.11.1,

Customer Question

I have just upgraded my Mac computer to El Capitan 10.11.1, downloaded the drivers again for my PIXMA MG7120, and still I can't get my printer to print
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

How is it connected to the Mac?

Customer: replied 1 year ago.
Bluetooth, but it shiws that it has not connected
Expert:  Freddy M. replied 1 year ago.

I will need to opt out and open this to all experts since you are using bluetooth.

Expert:  MikeMacMedic replied 1 year ago.

Choose Apple menu > System Preferences and click Print & Scan.
Open Print and Scan preferences Hold down the Control key as you click in the list at the left, and choose “Reset printing system” from the menu that appears.
Click on the plus sign and re-add the printers you use. Then try printing again.

Customer: replied 1 year ago.
As soon as possible, please
Expert:  MikeMacMedic replied 1 year ago.

I suggest you use WiFI not Bluetooth.

Choose Apple menu > System Preferences and click Print & Scan.
Open Print and Scan preferences Hold down the Control key as you click in the list at the left, and choose “Reset printing system” from the menu that appears.
Click on the plus sign and re-add the printers you use. Then try printing again.