Hello and thank you for choosing JA for your support needs. Sorry to hear of this issue but I am here to assist in its resolution. I have a procedure to try, please follow the instructions below.
Reset the printer
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 45 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ok, what I want you to do is to follow the directions from HP for your printer. Please follow the link below:
Chime in and let me know of your results...
Did you call?
I am sorry as I did not charge your card as this is Just Answer not VanMagnus Systems. So none of the steps worked for you? What would you like for me to do for you?