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Open it as if you were going to try to change the ink.
If the cartridges do not move over to you:
Turn the machine off and unplug it.
Then by hand move the print head (cradle) by hand.It should move freely, if it does not it is damaged.
Move it back and forth across the bar 3 or 4 times.Then leave it in the middle of the bar.
Plug the machine back in and turn it on.Give it a minute or two to detect the print head in the middle and recalibrate it.
If the same error comes up follow the steps for it moving over to you.
If the cartridges do move over to you:
Let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is a small area on the ink cartridges ink will come out of when pushed that is normal just get any dried ink off of that area.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.