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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5176
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an MX870. When I try to print I only receive half the

Customer Question

I have an MX870. When I try to print I only receive half the page.
Please help.
Gail
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Customer: replied 1 year ago.
Number 1...As a customer of Canon printers for years I fail to see why I have to pay for service.Number 2...This answer seems to take a lot of time which I do not have right now.
Expert:  Shefin replied 1 year ago.

Hi,

I apologize that we are not associated to Canon. We are experts from justanswer.com, a paid support website.

Please take your time and let me know the response.

Thank you.

S H E F I N

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