I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass (not print from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Put a document or photo faced down on printer's glass, then use the Copy button on the printer, then what happens? Thank you.
So there is no power / light at all? Thank you.
Do you have another power cord to try? Thank you.
I'm sorry; I was checking on the issue. Was the power cord not connected securely? Do you need help with anything else? Thank you.
No, you do not. Since the issue was resolved on its own, we're canceling this now. If you need anything else, please come back any time. Thank you for the update.
The deposit is being refunded to your credit card. Thank you.
You're welcome. Good night. Thank you.