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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer stopped working

Customer Question

printer stopped working
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Are you currently able to make a copy from the printer's glass (not print from the computer)?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
no error message
no
windows 7
Expert:  Viet - Printer Tech replied 1 year ago.

Put a document or photo faced down on printer's glass, then use the Copy button on the printer, then what happens? Thank you.

Customer: replied 1 year ago.
I had a paper jam, cleared it, then copier appeared to lose power
Expert:  Viet - Printer Tech replied 1 year ago.

So there is no power / light at all? Thank you.

Customer: replied 1 year ago.
nothing
Customer: replied 1 year ago.
no power light
Expert:  Viet - Printer Tech replied 1 year ago.

Do you have another power cord to try? Thank you.

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
what is the cost of this consultation?
Customer: replied 1 year ago.
This is a copier and not hooked up to the computer
Customer: replied 1 year ago.
are you still there?
Customer: replied 1 year ago.
I now have a power light and have successfully copied a page. I want to terminate this consultation and I assume I do not owe any fee. Please advise.
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry; I was checking on the issue. Was the power cord not connected securely? Do you need help with anything else? Thank you.

Customer: replied 1 year ago.
Everything was connected properly., The power light just suddenly came on. I don't need any help. I assume I do not owe a fee?
Expert:  Viet - Printer Tech replied 1 year ago.

No, you do not. Since the issue was resolved on its own, we're canceling this now. If you need anything else, please come back any time. Thank you for the update.

Customer: replied 1 year ago.
OK I will if need be. And I assume my credit card will not be charged?
Expert:  Viet - Printer Tech replied 1 year ago.

The deposit is being refunded to your credit card. Thank you.

Customer: replied 1 year ago.
Thank you and good night.
Expert:  Viet - Printer Tech replied 1 year ago.

You're welcome. Good night. Thank you.