I'm sorry about the issue. Are you still able to make a copy from the printer's glass (not print from the computer)?
Are you printing photos on regular paper or on photo / special paper with a different size?
Are you able to print anything else, such as a web page, or a document, etc.?
When you print, can you check the properties / preferences for paper source / type?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,