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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20540
Experience:  Computer networking/repair. 12+ years experience.
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My canon printer was unplugged while I moved furniture

Customer Question

My canon printer was unplugged for awhile while I moved furniture around - - probably about 2 months. I just tried to plug it back in today, and it doesn't turn on when I push the power button. I even tried another electrical outlet to ascertain there wasn't some weird fluke with the outlet. Please advise.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the full model number of the printer?

Customer: replied 1 year ago.
Hi Nathan, Where do I find that?
Customer: replied 1 year ago.
The manual says PIXMA MX340 series
Expert:  Nathan replied 1 year ago.

Great that is what I needed, thanks.

Expert:  Nathan replied 1 year ago.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2010 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan