I am the person that will be helping you today.
This program can occur for a few reasons. In short, it is an error that can be reset.
Please, follow the instructions below to reset the error and fix your problem:
1) Unplug the usb cable from the computer.2) Remove all of the ink cartridges from the printer.3) Now the error should vanish. At this point, turn the power to the printer off, replace the cartridges, insert the usb cable, and turn it on.After you do all that I suggested above, in sequence, you should be all set.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason