Hello and welcome to Just Answer! i am Aitizaz and i will assist you today
can you allow me to connect to your computer remotely and do the job for you? this is a secure method as you will be in control of my connectivity and can disconnect me anytime you like.
i will charge nothing extra for this. you will have the same decision anyway?
if you are not interested in connecting me online to your computer, please let me know when you are ready and we will work together to solve the problem
let me know when you are ready and i will give you the instructions to solve the problem. thanks
What operating system are you using?
try turning the printer off and on again
if it is a windows computer
hold the windows logo key on the keyboard down and hit R
in the run box type services.msc and hit enter
look for the print spooler service
stop it and start it again