Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem. Please explain the problem.
you must have not updated the driver software for windows 10 thats is the reason its not working.
What was the early windows version and was it working fine earlier?
uninstall the existing driver which might be corrupted or bad due to which the scanner is not working.
Try removing it from the drivers list and restart the computer and install the latest driver to make the scanner work.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($30). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
not a problem.
uninstall the existing driver.
power off the scanner and unplug it, i believer it connected to a usb port, is that correct?
unplug the usb cable and check if its connected fine on both ends computer and scanner side.g
let me know the operating system you have on the computer its windows or mac and i would need the version of the os as well.
32 or 64 bit?
type in the cortana search box devices and printers and click on it you will see the scanner right click and uninstall it.
reboot the computer after removing the device and then we will reinstall the driver after you are back in windows screen after the reboot.
yes and to reconnect back all you have to do is open justanswer email from your inbox and click on the button view my answer the chat will relaunch.
ok now i will give you the driver link to download hold on please.
open the link and then click on drivers and softwares it will autodetect your operating system the you click on the drivers link and click on the driver listed in to download once the download is over you will get a run button to click on click on it and install it on screen instructions will help you finish it.
Turn on the scanner when you are installing the driver.
This should take care of the issue.
If you need remote assistance i can offer you a discounted rate or $20.
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