Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number of the printer? There are several that include "4500".
Thanks for confirming.
Just grab right below the front panel display area (above where the paper goes) and lift up. That will raise the mid section of the printer, and the carriage will move over to be accessible. You can then lift out the old cartridge and snap the new into place.
Close the lid, and it will initialize and be able to print.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1Md4aNC
Thank you, ***** ***** a good day,