Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
Unfortunately not all generic inks are the same, some are detected by the printer as not original, even if you are using the same non-generic brand you always used. In this case you can return it for a full refund and they would need to give you new ones for free.
However, sometimes (not always) there are workarounds. In order to help you better, please let me know the exact error message, the exact wording please.
No problem... please give me a moment while I review your text
I see.. please try to wipe the contacts on the cartridges, then insert them back, and try to print. If you still get the same issue, then unfortunately the cartridges are not compatible with your printer.
Please keep me posted
I would try with another brand of refills, if no luck, then you should go back to HP cartridges. I know they are expensive though
However you can find them cheaper at:
please give me a moment
Amazon 4 Cartridges for $59.99 <==== CLICK HERE
Or try to see the price at Costco or Sams Club
If you are satisfied with my work, please rate me positively, that's the only way for me to be paid by my employer, it won't cost you any additional money. Remember that the feedback you left here is not about Brother or this website, it is about my work in trying to help you solve your issue.
HP I meant
Please let me know if you need more assistance by using the reply box below, I'm happy to discuss further. :)
I will come back in 30 minutes.
Sorry for the delay. Are you available to do a remote session?
Sorry, that wasn't meant for you. Have a great day!