Hello and thank you for choosing JA for your support needs. Sorry to hear of the issue. Now I need to know, Is this a XP System Virtualized to Run Windows 7?
I am here Sir or Madame.
Ok, where is the Printer Driver coming from CD or Website?
Ok, what is the exact model of the Printer in question?
Please follow the link and acquire the latest software from Brother Web Site:
Install and then reboot. The attempt to print Sir or Madame.
OK, please do the following..
Hold a Moment Please....
To find out if your computer is running a 32-bit or 64-bit version ofWindows in Windows 7 or Windows Vista, do the following: Open System by clicking the Start button , right-clicking Computer, and then clicking Properties. Under System, you can view the system type.
To come back to the Just Answer Chat, you need only go to your email and open any email from JA saying that you have a reply....
Also, if you are sharing a printer from Win 7 to XP or any other Windows based OS. You need only load the proper driver from the Web Site for that OS. ie Windows XP, Windows Vista and so forth....
No, just use installed programs to remove the driver.
Ok, we can try a remote session so I can see the error as it happens. Please see below:
Please click on the link above and install the JA Remote Session Software.
I already have it running on my end....
Oh, I opted out Sir or Madame. You requested that another Expert be given a chance to work on your issue. So I acceded to your request....