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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I see "Print processor does not exist" and

Customer Question

I see "Print processor does not exist" and
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry to hear of the issue. Now I need to know, Is this a XP System Virtualized to Run Windows 7?

Customer: replied 1 year ago.
I ran sfc/scannow to install a brother printer with the install disc on D drive using USB port. I do have XP virtualization but just need the windows 7 to print & I can't install the print driver sucessfully
how do i solve "print processor does not exist"
Customer: replied 1 year ago.
are you available to help me?
Customer: replied 1 year ago.
I don't need a phone call - please advise - will you help me on this printer error?
Customer: replied 1 year ago.
how do I turn off call me?
Customer: replied 1 year ago.
Please close this question with you so I can start with someone who is available? thank you - I understand you are busy.
Expert:  VanMagnus Systems replied 1 year ago.

I am here Sir or Madame.

Customer: replied 1 year ago.
Let's start with printing on Windows 7 & not the virtualized XP machine - can I get the printer installed?
Customer: replied 1 year ago.
Fantastic can you help me?
Customer: replied 1 year ago.
what do I need to do for some help? Are you available?
Expert:  VanMagnus Systems replied 1 year ago.

Ok, where is the Printer Driver coming from CD or Website?

Customer: replied 1 year ago.
CD
Customer: replied 1 year ago.
Brother installation CD, printer purchased yesterday
Expert:  VanMagnus Systems replied 1 year ago.

Ok, what is the exact model of the Printer in question?

Customer: replied 1 year ago.
HL-L2360DW brother
Expert:  VanMagnus Systems replied 1 year ago.

Please follow the link and acquire the latest software from Brother Web Site:

http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=hll2360dw_us

Install and then reboot. The attempt to print Sir or Madame.

Customer: replied 1 year ago.
which do I choose windows 7 64 or 7 32 if I will share the printer with XP
Customer: replied 1 year ago.
how do i get back to this chat if that does not work when i reboot?
Expert:  VanMagnus Systems replied 1 year ago.

OK, please do the following..

Expert:  VanMagnus Systems replied 1 year ago.

Hold a Moment Please....

Customer: replied 1 year ago.
I believe I have tried this & willing to try one more time but you have given me no hints on "print processor does not exist"
Customer: replied 1 year ago.
OK, please do the following.. gives me little help
Expert:  VanMagnus Systems replied 1 year ago.

To find out if your computer is running a 32-bit or 64-bit version ofWindows in Windows 7 or Windows Vista, do the following: Open System by clicking the Start button , right-clicking Computer, and then clicking Properties. Under System, you can view the system type.

Customer: replied 1 year ago.
TU
Expert:  VanMagnus Systems replied 1 year ago.

To come back to the Just Answer Chat, you need only go to your email and open any email from JA saying that you have a reply....

Expert:  VanMagnus Systems replied 1 year ago.

Also, if you are sharing a printer from Win 7 to XP or any other Windows based OS. You need only load the proper driver from the Web Site for that OS. ie Windows XP, Windows Vista and so forth....

Customer: replied 1 year ago.
How can i be certain prior print drivers are removed do I delete winprint.dll?
Expert:  VanMagnus Systems replied 1 year ago.

No, just use installed programs to remove the driver.

Customer: replied 1 year ago.
when I install the printer is not found when it asks for USB connected printer -seomthing is wrong & I need help & then the CD tryies to install too
Customer: replied 1 year ago.
I have no success - just the same as I have done & no answer to Print PRocessor does not exist will you help me resolve this error?
Customer: replied 1 year ago.
The printer is not discovered when I unplug the printer & have it turn on I cannot finish installation when it asks to find the USB connected pritner. will you be able to hlep me? when?
Expert:  VanMagnus Systems replied 1 year ago.

Ok, we can try a remote session so I can see the error as it happens. Please see below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=44763adf-0a35-45fa-8979-c63956c6723d

Customer: replied 1 year ago.
how do I confirm remote session is enabled _ someone may have turned off - where do I find that?
Expert:  VanMagnus Systems replied 1 year ago.

Please click on the link above and install the JA Remote Session Software.

Expert:  VanMagnus Systems replied 1 year ago.

I already have it running on my end....

Customer: replied 1 year ago.
can you see the printer is not really installed it is unspecified device?
Customer: replied 1 year ago.
Are you still there?
on Remote to follow/fix this? I need help & I am trusting you can solve this but it has been an hour
Customer: replied 1 year ago.
Please advise this is not working - is there another technician available to close out this ticket? thank you -
Customer: replied 1 year ago.
please close this out & let me start fresh - you are too busy - end the remote sessioni
Customer: replied 1 year ago.
please close this ticket
Customer: replied 1 year ago.
p;lease let me rate this experience
Expert:  VanMagnus Systems replied 1 year ago.

Oh, I opted out Sir or Madame. You requested that another Expert be given a chance to work on your issue. So I acceded to your request....