I am the person that will be helping you today.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
A new printer costs more than $26. You are the boss. Do you want me to send up the refund now?
I'm sorry about the issue. I'm another tech. Do you still need help with this?
This printer model MFC-J650DW costs more than $100 if you buy a new one, a few times higher than getting support here. And you may have the same problem installing the new printer because the issue is likely with your computer, not with your printer (if you are able to make a copy from the printer's glass, then the issue is likely with the computer, not with the printer.)
Please let me know. Don't worry, we guarantee our service. Please reply at the box below. Thank you.