I'm sorry about the issue. Can you please open the program called Easy Printer Manager on the computer, and in the Scan to PC Settings menu, make sure to Enable Scan from Device Panel, and set the File Format you want, such as PDF, then check.
- Also, if you scan from the computer using the program Smart Panel / Scan Manager, go to options / settings and set the file format / type you want, i.e., PDF. More information:
- If that does not work, please do the following:
, if there is a USB cable connected from the printer to the computer, then remove it for now
, then right-click on the Start button (which is the windows logo icon at the bottom left), then click on Control Panel, then open Programs / Programs and Features, then uninstall all the Samsung programs.
, then restart the computer, then right-click on the Start button, then click on Control Panel, then open Hardware and Sound / Devices and Printers, then if you still see any Samsung item there, then right-click on it and remove it for now.
, then download / install the following items at the Samsung website below:
1. Universal Print Driver 3 (Driver) ver.V3.00.03.00:02 - Win XP/2003/2008/2012/Vista/Win 7/Win 8/Win 8.1/Win 10(32,64bit) (MULTI LANGUAGE, 23.96 MB)
2. Scan Driver (Driver) ver.V3.21.14.01:12 - Win 2000/XP/2003/ Vista/2008/Win 7(32,64bit) (MULTI LANGUAGE, 20.11 MB) (it does not have the scan driver for windows 10, so just download this one.)
3. Easy Printer Manager (Software) ver.V1.05.81.00 - Win 2000/XP/2003/2008/Vista/Win 7/Win 8/Win 8.1/Win 10(32bit,64bit) (MULTI LANGUAGE, 39.77 MB)
- Note: If there is no Smart Panel after installing all the above items, then download / install:
Smart Panel (Driver) ver.V1.25.01:14 - Win 2000/XP/2003/ Vista/2008/Win 7(32,64bit) (MULTI LANGUAGE, 15.5 MB) (it does not have the Smart Panel for windows 10, so just download this one.)
Also, at the above website, there is the "Easy Document Creator" software if you want to download / install /use it:
Easy Document Creator (Software) ver.V1.06.60 - Win XP/2003/2008/Vista/Win 7/Win 8/Win 8.1/Win 10(32bit,64bit) (MULTI LANGUAGE, 18.05 MB)
Please reply at the box below to continue troubleshooting. Thank you.